Agency Email Exam

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Question 1 of 10

1. Question
In the Email Builder interface which of these elements identify that a block is a repeatable area that can be duplicated?
- A red exclamation mark when hovering over a block
- A plus and minus symbol appears on the top right of the block when hovering over it
- A crosshair appears top left of the block when you hover over it
Question 2 of 10

2. Question
Which toolbar button can create a link which, when clicked, will take supporters to a pre-populated Engaging Networks petition?
Question 3 of 10

3. Question
What kind of email campaign should you create if you want supporters to see different email content depending on what profile they are in?
- Conditional content campaign
- Split test campaign
- Thank you email
Question 4 of 10

4. Question
How do you ensure you only email supporters who are opted-in?
- Don't worry – the software cannot email supporters unless they are opted-in
- Delete any supporters who opt-out from your database
- When sending the email, either choose the opt-in list as your data selection or, if using an advanced search, include the opt-in question (equal to Y) in your criteria
Question 5 of 10

5. Question
What steps can you take to ensure that images are sized correctly for all email clients (including Outlook)?
- Resize your image to the specific pixel width of your template using an image editor before uploading to the system (or by using our own in software resizing tool) then adding it into your email
- Upload the largest image you can into Engaging Networks first and insert it into your email untouched
- Never upload images into Engaging Networks and only link to images that are hosted on an external server
Question 6 of 10

6. Question
My supporters have reported that the unsubscribe links in my emails do not work. Why might this be?
- The supporter is using Gmail to view emails
- There is no unsubscribe page assigned to the unsubscribe link
- The unsubscribe link has been styled in Arial font
Question 7 of 10

7. Question
Why could the reported email sent numbers not be the same as the full send query minus bounces?
- It takes two weeks to calculate the correct number of emails sent
- Suppressed emails have not been taken into account in the calculation
- Sent emails are not included in email reporting
Question 8 of 10

8. Question
What is the definition of a New Supporter when using Email Marketing Automation?
- Existing supporters that have recently joined a newly created opt in list
- Any supporter that joined in the last month
- Supporters whose create date matches the time between now and the last run date of the automation.
Question 9 of 10

9. Question
You have set a branch in your Email Marketing Automation to trigger for page conversions but it hasn’t worked. Why might that be?
- The page you are monitoring to trigger the branch is not hosted on Engaging Networks
- It can take up to two weeks to register the conversion
- The supporter was using an iPhone to visit the URL
Question 10 of 10

10. Question
If you pause an Email Marketing Automation what will happen to supporters who are still in the workflow?
- Supporters in the workflow will stop moving through their journey (and no new supporters will enter the workflow)
- Supporters in the workflow will stop moving through their journey (but new supporters will continue to enter the workflow)
- Supporters in the workflow will continue their journey through the Email Marketing Automation (but no new supporters will enter the workflow)